Shipping Policy
At vantorixet.com, we are committed to providing a convenient and reliable shopping experience. We aim to process and deliver your orders as efficiently as possible while keeping our shipping information clear and transparent.
This Shipping Policy applies to all orders shipped to the following supported countries and regions:
Australia, Canada, United Kingdom, and United States.
Order Processing & General Information
Orders are typically processed within 1–7 business days before being dispatched.
Orders are not processed on weekends or applicable public holidays at the relevant fulfillment location.
All estimated delivery times are calculated in business days and do not include potential delays caused by customs clearance, peak shipping seasons, severe weather conditions, or other unforeseen circumstances affecting transportation and logistics.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information so you can follow the progress of your delivery.
Shipping Methods, Fees & Estimated Delivery Times
We offer the following shipping options for all supported delivery destinations listed above. All shipping rates are displayed in US dollars (USD).
| Shipping Method | Order Value | Shipping Fee | Estimated Transit Time |
|---|---|---|---|
| UPS/DH Standard Shipping | $0.00 – $39.99 | $6.99 | 12–21 business days |
| Free Air Freight | $40.00 and above | Free | 12–21 business days |
Important Shipping Notes
Free shipping eligibility is determined by the order subtotal before taxes and shipping charges are applied. The use of discount codes may affect whether an order qualifies for free shipping.
Deliveries to remote locations or islands within our supported shipping regions may require an additional 2–5 business days, depending on the availability and schedules of local delivery partners.
Please note that estimated transit times begin after an order has been dispatched and do not include the initial order processing period.
Product Availability & Dispatch Schedule
In-Stock Products
Products currently available in stock will be dispatched within 7 business days after your order has been confirmed.
Backordered & Pre-Ordered Products
For products that are temporarily out of stock or available for pre-order, the dispatch schedule will depend on product availability.
Once the product becomes available again, it will be dispatched within 7 business days.
If your order contains both in-stock and backordered items, we will generally arrange to ship all items together in a single shipment.
If you would prefer your available items to be shipped separately, please contact our customer support team before your order is dispatched. Additional shipping charges may apply to split shipments.
Additional Shipping Terms & Responsibilities
Customs Duties & Import Charges
Any customs duties, import taxes, brokerage fees, or other applicable charges are the responsibility of the recipient unless otherwise specified.
Incorrect Addresses & Unsuccessful Deliveries
If a package is returned because of an incorrect or incomplete shipping address, unsuccessful delivery attempts, or refusal to complete customs procedures, the customer will be responsible for any additional reshipping fees.
Return Authorization & Shipping Address
All product returns must receive prior authorization from our customer support team.
The official return shipping address and relevant instructions will only be provided after your return request has been reviewed and approved.
Please do not send products back without receiving confirmation and instructions from our support team. Unauthorized returns will not be accepted or processed.
Shipment Tracking
Once your order has been dispatched, tracking details will be sent to the email address associated with your order.
You can use the provided tracking number to check your shipment's progress directly through the designated shipping carrier's website.
Please keep in mind that tracking updates may depend on the carrier's scanning and processing schedule.