30-day postage paid returns

      Refund & Return policy

      1. Operator and Scope

      This Refund & Return Policy (“Policy”) applies to products purchased from RAVEN KLINA TRADE Inc through kendloon.com (the “Site”). RAVEN KLINA TRADE Inc is a corporation operating under the laws of the Commonwealth of Kentucky, United States, with its business address at 1223 Summit Dr, Lexington, KY 40502 (EIN: 42-3651047). The Company is committed to providing quality dresses, coordinated outfits, reliable customer service, and a straightforward shopping experience. This Policy explains the conditions and procedures for returns, exchanges, cancellations, and refunds.

      1. Return Time Limit

      You may request a return or exchange for eligible items within 30 days of receiving your order. Return or exchange requests submitted after this period may not be accepted, except where otherwise required by applicable law.

      1. Return Conditions

      To qualify for a return or exchange, items must meet the following conditions:

      • Items must be unused, unworn, unwashed, and in their original condition, with original tags and packaging where applicable.
      • Items must not be damaged, altered, stained, or otherwise made unsuitable for resale through customer use or handling.
      • A valid receipt, order confirmation, or other proof of purchase must be provided.

      For hygiene and safety reasons, certain products, including worn or opened intimate apparel and other applicable hygiene-sensitive items, may not be eligible for return. Gift cards and items clearly identified as final sale may also be excluded from voluntary returns, except where required by applicable law. These exclusions do not affect statutory rights relating to defective, damaged, incorrectly described, or nonconforming products.

      1. How to Start a Return

      To initiate a return or exchange, please contact our customer support team at support@kendloon.com within 30 days of receiving your order. Include your order number, reason for return, and relevant photos or videos if the item is damaged, defective, or incorrect.

      Our customer support team will review your request and provide return instructions and the designated return shipping address if your request is eligible. Please do not send returned products to our company business address unless specifically instructed. Returns sent without contacting customer support in advance may experience processing delays. This procedure does not restrict any mandatory statutory return or consumer rights.

      1. Return Shipping Fees

      Customer-initiated returns: If you request a return because of a change of mind, incorrect size selection, personal preference, or another reason unrelated to our error, you are responsible for the return shipping costs. Shipping rates depend on the courier and return destination. These charges are paid directly to the selected shipping provider and will not be deducted from your refund.

      Our error: If you receive a damaged, defective, or incorrect item, we will cover reasonable return shipping costs or provide an appropriate prepaid return solution. Customers should contact us before shipping such items to obtain instructions.

      1. Damaged, Defective or Incorrect Items

      Please inspect your order upon delivery and contact us at support@kendloon.com as soon as possible, preferably within 48–72 hours, if an item arrives damaged, defective, or incorrect. Include your order number, a description of the issue, and photographs or videos where available.

      We will review the issue and provide an appropriate solution, which may include a replacement, exchange, repair where suitable, or refund, depending on the circumstances and applicable consumer protection requirements. If an incorrect product was delivered, we may arrange for the correct item to be sent or provide a refund following appropriate return arrangements.

      The recommended 48–72-hour reporting period does not eliminate or restrict statutory rights or remedies for defective or nonconforming products.

      1. Exchanges

      We accept exchanges for eligible items within 30 days of delivery, subject to product availability and the conditions outlined in this Policy. If you would like to exchange a dress or coordinated outfit for a different size, color, or another available product, please indicate your preferred replacement when contacting our customer support team.

      If the requested replacement is unavailable, we may offer an alternative product or process a refund in accordance with the applicable return conditions. Shipping charges associated with customer-requested exchanges may apply and will be communicated before the exchange is processed.

      1. Order Cancellations

      Orders may be cancelled before they have entered the shipping preparation or fulfillment process. If you wish to cancel your order, please contact our customer support team at support@kendloon.com as soon as possible.

      Once an order has been prepared for dispatch or shipped, cancellation may no longer be possible. However, you may request a return after delivery in accordance with this Policy. If an eligible order is cancelled before shipment and payment has already been collected, the refund will be issued to the original payment method in accordance with applicable law.

      1. Refund Processing

      Once your returned package is received at our designated return facility, we generally require 5–7 business days to inspect the item and determine whether it meets our return conditions. We will notify you once your return has been reviewed and approved.

      Approved refunds are generally initiated to the original payment method within 5–7 business days following approval. Additional time may be required for your bank, credit card issuer, or payment service provider to complete the transaction.

      Refunds for customer-initiated returns generally cover the purchase price of the eligible returned products, excluding original shipping charges unless otherwise required by law. If a return results from our error, defective merchandise, or an incorrect item, applicable shipping costs will be refunded or otherwise covered as required.

      Where legally permitted, refunds for voluntary returns may be reduced to account for missing components, damage, or diminished product value resulting from customer use beyond what is reasonably necessary to inspect the item. Any such adjustment will be explained to the customer and will not override applicable statutory remedies.

      1. Fraud and Abuse Prevention

      We reserve the right to review, refuse, or limit voluntary returns, exchanges, or refund requests where there is reasonable evidence of fraud, abuse, intentional misuse, or failure to meet the eligibility requirements outlined in this Policy.

      We may request additional order verification or supporting information when reasonably necessary to investigate suspicious activity. Nothing in this section limits or excludes legally protected rights to refunds, replacements, or other remedies under applicable consumer protection laws.

      1. Contact Us

      If your refund has not appeared in your original payment account more than 7 business days after approval, or if you have questions regarding returns, exchanges, order cancellations, or refund processing, please contact our customer support team at support@kendloon.com.

      We will make reasonable efforts to review your inquiry and provide assistance.

      Company Name: RAVEN KLINA TRADE Inc

      Company Address: 1223 Summit Dr, Lexington, KY 40502

      EIN: 42-3651047

      Email: support@kendloon.com