GENERAL QUESTIONS
What is the status of my order?
Once you place an order on kendloon.com, you will receive an order confirmation email containing your order details. After your order has been processed and shipped, we will send you a shipping confirmation email with tracking information, where available. You can use this information to check the delivery progress of your purchase.
Can I change my order?
We can only modify orders that have not yet entered the shipping preparation process. If you need to change your order details, such as the dress size, color, quantity, or shipping address, please contact our customer support team as soon as possible at support@kendloon.com. Once an order has been prepared for shipping, dispatched, or delivered, changes may no longer be possible.
PAYMENT
What payment methods do you accept?
We accept the payment methods displayed at checkout. Available payment options may vary depending on your location and the payment services supported by our website. Please review the available methods on the checkout page before completing your purchase.
Which currency will I be charged in?
All prices and transactions on kendloon.com are displayed and processed in United States Dollars (USD). If your credit or debit card uses another currency, your bank or payment provider may apply its own exchange rate and additional conversion fees.
SHIPPING
Where do you ship your products?
We currently offer shipping to four countries: the United States, Canada, Australia, and the United Kingdom. Shipping costs and estimated delivery times may vary depending on your destination. Available shipping options and applicable charges will be displayed at checkout. For more information, please refer to our Shipping Policy.
How long does it take to ship my order?
Orders are generally processed within 1–7 business days after payment confirmation, excluding weekends and public holidays. Once dispatched, delivery generally takes an estimated 12–21 business days, depending on the destination, selected shipping method, and carrier operations. Please refer to our Shipping Policy for additional details.
How can I track my package?
Once your order has been shipped, we will send a shipping confirmation email containing your tracking number and available tracking details. You can use this information to follow your shipment through the carrier's tracking service. If you have difficulty locating your tracking information, please contact our customer support team.
What if I'm not home when my package arrives?
If you are unavailable when the carrier attempts delivery, the delivery service may attempt redelivery, leave a delivery notice, or arrange for your package to be collected from a designated location. The available options depend on the carrier and your delivery address. We recommend checking your tracking information for the latest delivery instructions.
RETURNS
Do you accept returns?
Yes, we accept eligible returns within 30 days of receiving your order, subject to the following conditions:
- The item must have been purchased directly from kendloon.com.
- The dress, matching set, or other clothing item must be unused, unworn, unwashed, and in its original condition, with original tags and packaging where applicable.
- The return request must be submitted within 30 days of delivery, and proof of purchase must be provided.
To request a return, please contact our customer support team at support@kendloon.com with your order number and reason for return. We will provide further instructions regarding the return process.
Can I exchange an item?
Yes, eligible items may be exchanged under the same general conditions as returns, subject to product availability. If you would like to exchange a dress or matching set for a different size, color, or another available product, please contact our customer support team and specify your preferred replacement. Our team will provide instructions based on your request and the availability of the requested item.
Are returns free?
Return shipping costs depend on the reason for the return. If the return is due to an incorrect, damaged, or defective item resulting from our error, we will cover the reasonable return shipping costs or provide an appropriate return solution.
For customer-initiated returns, such as a change of mind, incorrect size selection, or personal preference, customers are generally responsible for return shipping costs unless otherwise required by law. Return shipping fees are paid directly to the selected shipping carrier and will not be deducted from your refund.
Before returning an item, please contact our customer support team to obtain the correct return address and return instructions. Items should be securely packaged and accompanied by proof of purchase.
How long does it take to process a return?
Once your returned package arrives at our designated return facility, it generally takes 5–7 business days to inspect the item and confirm whether it meets our return conditions. After the return is approved, refunds are generally initiated within 5–7 business days. The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
CONTACT US
If you have any additional questions or concerns about your order, payment, shipping, returns, or exchanges, please contact our customer support team at support@kendloon.com. We will make reasonable efforts to assist you and resolve your inquiries.
Company Name: RAVEN KLINA TRADE Inc
Company Address: 1223 Summit Dr, Lexington, KY 40502
EIN: 42-3651047
Email: support@kendloon.com