- Operator and Scope
This Shipping Policy (“Policy”) applies to all orders placed through kendloon.com (the “Site”), which is owned and operated by RAVEN KLINA TRADE Inc, a corporation operating under the laws of the Commonwealth of Kentucky, United States, with its business address at 1223 Summit Dr, Lexington, KY 40502 (EIN: 42-3651047) (the “Company”, “we”, “us”, or “our”). This Policy governs shipping methods, rates, delivery estimates, and related responsibilities for orders shipped to the countries listed in Section 2 below. Capitalized terms not defined herein have the meanings given in our Terms of Service.
- Supported Destinations
This Policy applies to all orders shipped to the following supported destinations: United States, Canada, Australia, and United Kingdom.
We currently provide shipping services only to these four countries. Delivery availability may vary depending on the shipping address, carrier coverage, and local delivery restrictions. Orders with delivery addresses outside these supported destinations cannot be processed for shipment.
- Restricted Regions (Sanctions Compliance)
We comply with applicable trade sanctions, export control laws, and regulatory requirements enforced by the United States Department of the Treasury's Office of Foreign Assets Control (OFAC) and other relevant authorities. We do not knowingly sell, ship, deliver, or facilitate transactions involving individuals, entities, or activities prohibited under applicable United States sanctions laws.
Although our shipping services are limited to the United States, Canada, Australia, and the United Kingdom, we reserve the right to reject, suspend, or cancel transactions involving restricted individuals, entities, or prohibited activities. Customers must not use the Site to conduct transactions that violate applicable sanctions or export control requirements. Orders that cannot legally be fulfilled will be canceled, and any applicable refunds will be processed in accordance with governing law.
- Order Processing and Dispatch
Orders are typically processed within 1–7 business days before dispatch, excluding Saturdays, Sundays, and applicable United States public holidays. Processing includes payment verification, order confirmation, product preparation, packaging, and shipment arrangements.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available. All delivery times are estimates based on business days and may be affected by customs clearance, peak shipping periods, severe weather, carrier operations, or other unforeseen logistics delays.
- Shipping Methods, Rates and Delivery Time
We currently offer shipping services to the United States, Canada, Australia, and the United Kingdom. Shipping charges and delivery estimates are based on the destination, order value, and available shipping services.
Notes:
(1) The free shipping threshold applies to the order subtotal before taxes and shipping fees. Discount codes or other price adjustments may affect eligibility.
(2) Orders with a subtotal of $40.00 or more automatically qualify for Free Air Freight, subject to available shipping services and any applicable restrictions disclosed during checkout.
(3) Remote areas or locations with limited carrier coverage may experience extended transit times of approximately 2–5 additional business days, depending on local logistics providers.
(4) All applicable shipping fees will be displayed during checkout before the customer completes the purchase.
- Delivery Time Estimates
Estimated transit time is generally 12–21 business days after dispatch. Combined with the standard order processing period of 1–7 business days, the estimated total delivery time is approximately 13–28 business days from payment confirmation.
All delivery times are estimates and are not guaranteed delivery dates. Transit times begin after dispatch and exclude weekends, applicable public holidays, customs clearance, peak shipping periods, severe weather, and unforeseen logistics delays. Remote areas may require an additional 2–5 business days.
We will make reasonable efforts to provide updated delivery information if a significant delay occurs. Nothing in this section limits customers' statutory rights regarding delayed or undelivered orders.
- Item Availability and Shipment Schedule
In-stock items are generally dispatched within 7 business days after order confirmation and successful payment verification.
Shipment times for backordered or pre-ordered items depend on product availability. Once the items become available, they will generally be dispatched within 7 business days.
If your order includes both in-stock and backordered products, we will normally ship the entire order together unless otherwise arranged. If you prefer separate shipments, please contact our customer support team before dispatch. Additional shipping fees may apply and will be disclosed before the arrangement is confirmed.
If an unexpected inventory issue or fulfillment delay occurs, we will notify affected customers and provide appropriate options in accordance with applicable consumer protection laws.
- Risk of Loss, Title and Delivery
We arrange shipments through authorized third-party carriers and logistics providers. Title and risk of loss transfer in accordance with applicable law and mandatory consumer protection requirements in the destination country.
Where required by applicable law, responsibility for the shipment remains with the Company until the products are delivered to the customer or an authorized recipient.
If a package is lost, damaged, or otherwise not delivered during transportation arranged by us, customers should contact our support team for assistance. We will investigate the issue and provide an appropriate remedy, including replacement or refund where required.
Nothing in this Policy excludes or limits statutory rights concerning delivery, ownership, loss, or damage during transportation.
- Customs, Duties and Taxes
Orders shipped internationally, including shipments to Canada, Australia, and the United Kingdom, may be subject to customs duties, import taxes, brokerage fees, and other applicable charges imposed by the destination country.
Unless otherwise stated on the product page or during checkout, customers may be responsible for applicable import duties and taxes collected by customs authorities or shipping carriers, subject to local legal requirements.
Any taxes or charges collected directly by us will be disclosed during checkout. Customers are encouraged to review applicable import regulations and requirements before placing an international order.
- Address Accuracy, Failed Delivery and Reshipment
Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, street address, apartment or unit number where applicable, city, state or province, postal code, country, and valid contact information.
If a package is returned because of an incorrect or incomplete shipping address, unsuccessful delivery attempts, or failure to collect the shipment after appropriate notice, we will contact the customer where possible and provide available reshipment or refund options.
Additional reshipping charges resulting from customer-provided address errors or customer-requested delivery changes may apply. Any additional charges will be communicated before reshipment.
Packages that remain unclaimed or undeliverable may be returned to the sender or handled in accordance with carrier procedures and applicable law.
- Lost, Delayed or Damaged in Transit
If your shipment is lost, delayed, or damaged during transportation, please contact our customer support team at support@kendloon.com with your order number, tracking information, and a description of the issue.
We may request photographs or other relevant documentation to assist with the investigation. Claims will be reviewed in coordination with the applicable shipping carrier and handled in accordance with our Refund & Return Policy and applicable consumer protection laws.
Where appropriate, we will arrange a replacement, refund, or another suitable resolution. Customers retain any statutory remedies available for products that are not delivered, damaged in transit, or otherwise fail to meet applicable legal requirements.
- Force Majeure
We are not responsible for delays or failures in performance resulting from events beyond our reasonable control to the extent permitted by applicable law. Such events may include natural disasters, epidemics, armed conflicts, terrorism, strikes, labor shortages, governmental restrictions, customs or border closures, transportation disruptions, infrastructure failures, and interruptions to logistics networks or service platforms.
If such circumstances affect an order, we will make reasonable efforts to notify customers and provide updated fulfillment or delivery information. Any applicable rights to cancellation, refund, or other remedies remain subject to governing consumer protection laws.
- Contact Us
If you have any questions regarding shipping availability, delivery times, shipping fees, order status, shipment tracking, or return procedures, please contact our customer support team at support@kendloon.com.
We will make reasonable efforts to review your inquiry and provide assistance.
Company Name: RAVEN KLINA TRADE Inc
Company Address: 1223 Summit Dr, Lexington, KY 40502
EIN: 42-3651047
Email: support@kendloon.com